Uploading Assets Through FTP

Follow

You can use FTP to upload both assets and folders to your Webdam account. (Read more about uploading assets via drag and drop.) FTP is the only way to upload assets greater than 5 GB in size.

To upload assets using FTP, you’ll need to use a third-party FTP client such as FileZilla, Cyberduck or SmartFTP.  

Note: The FTP server is limited to processing a maximum of 250 GB at a time.  If you’re importing more than 250 GB, you will need to break it up into separate imports. FTP imports may take up to 24 hours to fully load into Webdam.

This article covers the following topics:

  • Step 1: Upload assets/folders to FTP

  • Step 2: Upload assets/folders to Webdam

 

Step 1: Upload assets/folders to FTP

First, you’ll need to upload the assets or folders to the FTP.

  • Open the FTP client and create a new site, if necessary.

  • Enter the following :

    • Host: ftp.webdamdb.com

    • Username

    • Password

      The username and password for the FTP account are not the same as those used to log into your Webdam account. If you’re unsure of your FTP credentials, please reach out to your customer success manager or implementation consultant.

    • Port: 21
  • Once connected, load the assets or folders into the FTP queue.

  • Once the FTP queue is finished processing, move on to Step 2.

 

Step 2: Upload assets/folders to Webdam

Once the assets are loaded to the FTP, admins and contributors with upload permissions to a folder can upload the assets and folders to Webdam.

  • Log in to Webdam and navigate to the folder you want to upload assets or folders to. (If uploading folders, you can also click the Home folder to import the folders as top-level parent folder.)

  • Click Upload on the actions toolbar then select the FTP import tab.

  • There will be a dropdown for folders and assets with the number in each displayed. Check the box next to the assets and folders you want to import or click the box next to the dropdown to select all.

  • Click the Import button.
  • An email and in-system notification will be sent once the FTP import is complete.

 

ftp1.png

 

Was this article helpful?
1 out of 2 found this helpful
Have more questions? Submit a request

Comments

  • Avatar
    Richard Carrasco
    Permalink

    Is there a way to see what assets are in the queue?

  • Avatar
    Sean Johnson
    Permalink

    Hi Richard,

    Currently there is not any type of customer facing FTP cue log.

    FTP Imports may take up to 24hrs. If an import exceeds this timeframe, please reach out to Webdam Support.

    Additionally, Webdam proactively reaches out to accounts that may receive errors with their FTP Imports.

  • Avatar
    Vesna Nixon
    Permalink

    We have found that when we try to FTP we don't get access to as many folders as normal.Why is this. There is one particular folder we need to FTP documents into and this is one of the folders that no longer is given as an option. Help

Request Support
Existing Request