Allow Customer Support to Access Account

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Webdam Customer Support can assist with troubleshooting various issues you report. To do so, we may need to use a feature that allows us to access your account. When necessary, Customer Support reps may ask you to enable this feature so we can look into an issue.

Note: This feature is off by default, you must opt-in to allow Customer Support to access your account. When enabled, Customer Support will be able to access all information that is available to the user and troubleshoot issues as needed.

 

To enable/disable access:

  • Depending on which program you’re using, click your name or the profile icon Screen_Shot_2018-03-21_at_9.55.51_AM.png in the upper right to access your Profile.
  • Scroll to the bottom of the profile menu and check the box next to Allow support to access your account for troubleshooting purposes to enable support access.
  •  Click Save at the bottom of the profile window.
    • Uncheck this box to opt-out at anytime.

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