Allow Customer Support to Access Account

Webdam is currently making product updates to meet the upcoming General Data Protection Regulation (GDPR) mandated by the European Union.

What is GDPR? 
The General Data Protection Regulation (GDPR) goes into effect on May 25, 2018 and provides data subjects with a number of privacy rights. These rights provide individuals with greater transparency into and control over use of their personal information. Learn more about GDPR.

As a part of these updates, some settings in Webdam have changed or been added. 


Allow Customer Support to Access Your Account

Webdam Customer Support can assist with troubleshooting various issues you report. To do so, we may need to use a feature that allows us to access your account. When necessary, Customer Support reps may ask you to enable this feature so we can look into an issue.

Note: This feature is off by default, you must opt-in to allow Customer Support to access your account. When enabled, Customer Support will be able to access all information that is available to the user and troubleshoot issues as needed.


To enable/disable access:

  • Depending on which program you’re using, click your name or the profile icon Screen_Shot_2018-03-21_at_9.55.51_AM.png in the upper right to access your Profile.
  • Scroll to the bottom of the profile menu and check the box next to Allow support to access your account for troubleshooting purposes to enable support access.
  •  Click Save at the bottom of the profile window.
    • Uncheck this box to opt-out at anytime.



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