Webdam Connector for Adobe Creative Cloud: Installation Guide

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With the Webdam Connector for Adobe Creative Cloud, designers can drag and drop assets into InDesign, Photoshop or Illustrator directly from Webdam.

This article reviews how to install the Webdam Connector for Adobe Creative Cloud.  

To install the connector, you must be signed in to your computer's Admin account, guest or secondary accounts cannot install the Connector. If you do not have admin privileges for your machine, contact your IT department.

Once installed, only Admin or Contributor accounts will grant access to Webdam via the connector.

Note: Webdam Connector for Adobe Creative Cloud is an add-on feature. If you would like to add this to your Webdam subscription, please contact your Customer Success Manager or email success@webdam.com for additional information.  

This article covers how to:

 

Install Webdam Connector Adobe Creative Cloud for Mac:

  • Exit all Adobe programs.
  • Download the Webdam Connector .pkg file
    • Open the file and follow the on-screen instructions.
  • Once you have installed the Webdam Connector for Adobe Creative Cloud, you'll need to reset your InDesign preferences. To do this:
    • Press Shift+Option+Command+Control while starting InDesign.
    • Click Yes when asked if you want to delete preference files. If the alert does not appear, you were too late in holding down the keys. Quit InDesign and try again.
  • Open the Webdam panel after installation.
    • Open InDesign, Illustrator or Photoshop.
    • Click Window in the top navigation, then select Extensions > Webdam CC Connector.
    • After you open the panel, enter your Webdam credentials.

 

adobe-connector_update.png

 

Install Adobe Creative Cloud for Windows:

  • Exit all Adobe programs.
  • Download the Webdam Connector .exe file.
    • Open the file and follow the on-screen instructions.
  • Once you have installed the Webdam Connector for Adobe Creative Cloud, you'll need to reset InDesign's preferences. To do this:
    • Start InDesign, and then press Shift+Ctrl+Alt.
    • Click Yes when asked if you want to delete preference files. If the alert does not appear, you were too late in holding down the keys. Quit InDesign and try again.
  • Open the Webdam panel after installation.
    • Open InDesign, Illustrator or Photoshop.
    • Click Window in the top navigation, then select Extensions > Webdam CC Connector.
    • After you open the panel, enter your Webdam credentials.

Uninstall Adobe Creative Cloud Connector:

Note: The installer should remove any previous versions for you, use these steps only if you encounter an installation error.

Mac OS users

  • Quit InDesign, Photoshop and/or Illustrator if it’s open.
  • Open a Finder window.
  • Open your Library folder.
    • Click Go on the top navigation and choose Go to Folder.
    • Enter ~/Library
  • Navigate through the folder path to /Library/ApplicationSupport/Adobe/CEP/extensions and move the WebdamCCConnector file to the trash.
  • Open your Applications folder.
  • Navigate through the folder path to /Applications/Adobe InDesign CC 201#/Plug-Ins and move the SiliconConnectorWebdam file to the trash.

 

Windows users

  • Quit InDesign if it’s open.
  • Navigate to Control Panel > Programs > Uninstall a Program.
  • Uninstall WebdamCCConnector
  • If you want to retain existing InDesign plug-ins, do not use the uninstaller, but go to \C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\WebdamCCConnector and delete the folder.

 

Legacy Versions:

  • Adobe Connector 1.2.10 release July 3, 2019
    • Fixed lightboxes displaying limited assets
    • Fixed shape tool functionality
  • Adobe Connector 1.2.5 released January 7, 2019
    •  Improved handling of large Adobe Illustrator files
  • Adobe Connector 1.2.0 released November 2, 2018
    • Support for Adobe CC 2019
    • UI fixes to search
    • Fix to opening linked files locally in InDesign
  • Adobe Connector 1.1.0 released September 28, 2018
    • Search provides pagination controls to allow users to navigate through large (at least 5,000) lists of assets when viewing either folder contents or search results.
    • Search results are sorted in Date Uploaded DESC, with an option to sort results by Name, Date Created, Date Uploaded, or Filesize.
    • Added and enabled Advanced search to allow searching by filename, metadata and keywords.
    • Ability to search specifically within a folder
    • Ability to clear the Search term with an icon, not the back buttons
    • Give users the ability to toggle Search results between list/grid view without having to go through in preferences.
    • Better handling of large files
    • Access to Lightboxes from the Connector

 

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Comments

  • Avatar
    Erin Parsons
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    Is there an update on when the Connector will work with Adobe CC 2019? I've updated my Adobe software and need the new version of the Connector.

  • Avatar
    Bill Keiffer
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    Hi Erin,

    We started work on an update for 2019 as soon as Adobe released it. It should be in the next major release expected within the next two weeks.

  • Avatar
    Bill Keiffer
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    Hi Erin,

    I just posted a new version of the Connector in the article above that includes support for Adobe CC 2019.

  • Avatar
    Erin Parsons
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    Thanks so much Bill!

  • Avatar
    David Gardinier
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    Version 1.2.0.exe is compatible with Adobe CC 2019?

  • Avatar
    Bill Keiffer
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    @David,

    Yep. I upgraded to 2019 myself last week and it works great.

  • Avatar
    Marilyn Joiner
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    Will connector work for the Premier Pro video links?

  • Avatar
    Erin Parsons
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    Hello! Will there be an update for Adobe CC 2020? Thanks!

  • Avatar
    Matthew Abbott
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    Hi, maybe this has been answered and I'm not seeing it but I too would like to know when an update for Adobe CC 2020 will be released? thanks!

  • Avatar
    Erin Parsons
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    Hi Matt, I haven't gotten an update yet.

    Edited by Erin Parsons
  • Avatar
    Bill Keiffer
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    @Erin and @Matt:

    I just posted our latest release today and it includes support for Adobe CC 2020. You'll find the links in the article above.

  • Avatar
    Erin Parsons
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    Thanks Bill! I had also heard that there were problems with Adobe Connector when upgrading to macOS Catalina. Does this latest release address those issues as well?

  • Avatar
    Bill Keiffer
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    Yep, it should be good to go on Catalina. Let us know if you run into any troubles.

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