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Webdam Connector for Adobe Creative Cloud (CC2017): Installation Guide

With the Webdam Connector for Adobe Creative Cloud, designers can drag and drop assets into InDesign, Photoshop or Illustrator directly from Webdam.

This article reviews how to install the Webdam Connector for Adobe Creative Cloud 2017. For information on installing the Webdam Connector for Creative Cloud 2015, please refer to this article.

Important information before you start:

Only one version of Webdam Connector can be active at a time. You must remove any existing Webdam Connector plug-ins from your computer before installation. Follow the instructions below to uninstall an existing Webdam Connector.

To install the connector, you must be signed in to your computer's Admin account, guest or secondary accounts cannot install the Connector. If you do not have admin privileges for your machine, contact your IT department.

Once installed, only Admin or Contributor accounts will grant access to Webdam via the connector.

Note: Webdam Connector for Adobe Creative Cloud is an add-on feature. If you would like to add this to your Webdam subscription, please contact your Customer Success Manager or email success@webdam.com for additional information.  

This article covers how to:

 

Install Webdam Connector Adobe Creative Cloud 2017 for Mac:

  • Once you have installed the Webdam Connector for Adobe Creative Cloud 2017, you'll need to reset your InDesign preferences. To do this:
    • Press Shift+Option+Command+Control while starting InDesign.

          Note that if you are opening InDesign from your dock, you might have to also click Open.

    • Click Yes when asked if you want to delete preference files. If the alert does not appear, you were too late in holding down the keys. Quit InDesign and try again.
  • Open the Webdam panel after installation.
    • Open InDesign, Illustrator or Photoshop.
    • Click Window in the top navigation, then select Extensions > Webdam CC Connector.
    • After you open the panel, enter your Webdam credentials.


 

Install Adobe Creative Cloud 2017 for Windows:

  • Exit all Adobe programs.
  • Once you have installed the Webdam Connector for Adobe Creative Cloud 2017, you'll need to reset InDesign's preferences. To do this:
    • Start InDesign, and then press Shift+Ctrl+Alt.
    • Click Yes when asked if you want to delete preference files. If the alert does not appear, you were too late in holding down the keys. Quit InDesign and try again.
  • Open the Webdam panel after installation.
    • Open InDesign, Illustrator or Photoshop.
    • Click Window in the top navigation, then select Extensions > Webdam CC Connector.
    • After you open the panel, enter your Webdam credentials.

Uninstall Adobe Creative Cloud Connector:

If you have a previously installed versions of the Webdam CC Connector on your machine, you will to remove them prior to installing the 2017 Connector. 

 

Uninstall on Mac OS

  • Exit all Adobe programs
  • Delete the extension /Library/ApplicationSupport/Adobe/CEP/extensions/WebdamCCConnector
  • If you no longer need to use the Connector with earlier versions of Creative Cloud (i.e. CC 2014 or 2015), you should remove the plug-ins for those earlier versions. Delete the extension /Applications/Adobe InDesign CC YYYY/Plug-Ins/SiliconConnectorWebdam where YYYY is the year of your CC version
    • Example:  /Applications/Adobe InDesign CC 2015/Plug-Ins/SiliconConnectorWebdam

 Uninstall on Windows

  • Exit all Adobe programs
  • If you’d like to remove plug-ins for earlier versions of InDesign, go to the Control Panel, select Programs and Features, select Uninstall and choose WebdamCCConnector 1.x
  • If you want to retain existing InDesign plug-ins (for CC 2014 or CC 2015), do not uninstall previous builds using the Windows Control Panel, but go to C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\WebdamCCConnector and delete the folder, then run the installer.

 

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