Webdam Connector for Adobe Creative Cloud 2018: Installation Guide

Follow

With the Webdam Connector for Adobe Creative Cloud, designers can drag and drop assets into InDesign, Photoshop or Illustrator directly from Webdam.

This article reviews how to install the Webdam Connector for Adobe Creative Cloud 2018. 

 To install the connector, you must be signed in to your computer's Admin account, guest or secondary accounts cannot install the Connector. If you do not have admin privileges for your machine, contact your IT department.

Once installed, only Admin or Contributor accounts will grant access to Webdam via the connector.

Note: Webdam Connector for Adobe Creative Cloud is an add-on feature. If you would like to add this to your Webdam subscription, please contact your Customer Success Manager or email success@webdam.com for additional information.  

This article covers how to:

 

Install Webdam Connector Adobe Creative Cloud 2018 for Mac:

  • Exit all Adobe programs.

  • Download the Webdam Connector .pkg file
    • Open the file and follow the on-screen instructions.
  • Once you have installed the Webdam Connector for Adobe Creative Cloud, you'll need to reset your InDesign preferences. To do this:
    • Press Shift+Option+Command+Control while starting InDesign.

          Note that if you are opening InDesign from your dock, you might have to also click Open.

    • Click Yes when asked if you want to delete preference files. If the alert does not appear, you were too late in holding down the keys. Quit InDesign and try again.
  • Open the Webdam panel after installation.
    • Open InDesign, Illustrator or Photoshop.
    • Click Window in the top navigation, then select Extensions > Webdam CC Connector.
    • After you open the panel, enter your Webdam credentials.

 

adobe-connector_update.png

 

Install Adobe Creative Cloud 2018 for Windows:

  • Exit all Adobe programs.
  • Download the Webdam Connector .exe file.
    • Open the file and follow the on-screen instructions.
  • Once you have installed the Webdam Connector for Adobe Creative Cloud 2017, you'll need to reset InDesign's preferences. To do this:
    • Start InDesign, and then press Shift+Ctrl+Alt.
    • Click Yes when asked if you want to delete preference files. If the alert does not appear, you were too late in holding down the keys. Quit InDesign and try again.
  • Open the Webdam panel after installation.
    • Open InDesign, Illustrator or Photoshop.
    • Click Window in the top navigation, then select Extensions > Webdam CC Connector.
    • After you open the panel, enter your Webdam credentials.

Uninstall Adobe Creative Cloud Connector:

Note: The 2018 installer should remove any previous versions for you, use these steps only if you encounter an installation error.

Mac OS users

  • Quit InDesign, Photoshop and/or Illustrator if it’s open.
  • Open a Finder window.
  • Open your Library folder.
    • Click Go on the top navigation and choose Go to Folder.
    • Enter ~/Library
  • Navigate through the folder path to /Library/ApplicationSupport/Adobe/CEP/extensions and move the WebdamCCConnector file to the trash.
  • Open your Applications folder.
  • Navigate through the folder path to /Applications/Adobe InDesign CC 201#/Plug-Ins and move the SiliconConnectorWebdam file to the trash.

 

Windows users

  • Quit InDesign if it’s open.

  • Navigate to Control Panel > Programs > Uninstall a Program.

  • Uninstall WebdamCCConnector 1.0.
  • If you want to retain existing InDesign plug-ins, do not use the uninstaller, but go to \C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\WebdamCCConnector and delete the folder.
Was this article helpful?
1 out of 2 found this helpful
Have more questions? Submit a request

Comments

Request Support
Existing Request