Webdam Connector for Adobe Creative Cloud: Installation Guide

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With the Webdam Connector for Adobe Creative Cloud, designers can drag and drop assets into InDesign, Photoshop or Illustrator directly from Webdam.

This article reviews how to install the Webdam Connector for Adobe Creative Cloud.  

To install the connector, you must be signed in to your computer's Admin account, guest or secondary accounts cannot install the Connector. If you do not have admin privileges for your machine, contact your IT department.

Once installed, only Admin or Contributor accounts will grant access to Webdam via the connector.

Note: Webdam Connector for Adobe Creative Cloud is an add-on feature. If you would like to add this to your Webdam subscription, please contact your Customer Success Manager or email success@webdam.com for additional information.  

This article covers how to:

 

Install Webdam Connector Adobe Creative Cloud for Mac:

  • Exit all Adobe programs.

  • Download the Webdam Connector .pkg file
    • Open the file and follow the on-screen instructions.
  • Once you have installed the Webdam Connector for Adobe Creative Cloud, you'll need to reset your InDesign preferences. To do this:
    • Press Shift+Option+Command+Control while starting InDesign.

          Note that if you are opening InDesign from your dock, you might have to also click Open.

    • Click Yes when asked if you want to delete preference files. If the alert does not appear, you were too late in holding down the keys. Quit InDesign and try again.
  • Open the Webdam panel after installation.
    • Open InDesign, Illustrator or Photoshop.
    • Click Window in the top navigation, then select Extensions > Webdam CC Connector.
    • After you open the panel, enter your Webdam credentials.

 

adobe-connector_update.png

 

Install Adobe Creative Cloud for Windows:

  • Exit all Adobe programs.
  • Download the Webdam Connector .exe file.
    • Open the file and follow the on-screen instructions.
  • Once you have installed the Webdam Connector for Adobe Creative Cloud 2017, you'll need to reset InDesign's preferences. To do this:
    • Start InDesign, and then press Shift+Ctrl+Alt.
    • Click Yes when asked if you want to delete preference files. If the alert does not appear, you were too late in holding down the keys. Quit InDesign and try again.
  • Open the Webdam panel after installation.
    • Open InDesign, Illustrator or Photoshop.
    • Click Window in the top navigation, then select Extensions > Webdam CC Connector.
    • After you open the panel, enter your Webdam credentials.

Uninstall Adobe Creative Cloud Connector:

Note: The installer should remove any previous versions for you, use these steps only if you encounter an installation error.

Mac OS users

  • Quit InDesign, Photoshop and/or Illustrator if it’s open.
  • Open a Finder window.
  • Open your Library folder.
    • Click Go on the top navigation and choose Go to Folder.
    • Enter ~/Library
  • Navigate through the folder path to /Library/ApplicationSupport/Adobe/CEP/extensions and move the WebdamCCConnector file to the trash.
  • Open your Applications folder.
  • Navigate through the folder path to /Applications/Adobe InDesign CC 201#/Plug-Ins and move the SiliconConnectorWebdam file to the trash.

 

Windows users

  • Quit InDesign if it’s open.

  • Navigate to Control Panel > Programs > Uninstall a Program.

  • Uninstall WebdamCCConnector.
  • If you want to retain existing InDesign plug-ins, do not use the uninstaller, but go to \C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\WebdamCCConnector and delete the folder.

 

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Comments

  • Avatar
    Erin Parsons
    Permalink

    Is there an update on when the Connector will work with Adobe CC 2019? I've updated my Adobe software and need the new version of the Connector.

  • Avatar
    Bill Keiffer
    Permalink

    Hi Erin,

    We started work on an update for 2019 as soon as Adobe released it. It should be in the next major release expected within the next two weeks.

  • Avatar
    Bill Keiffer
    Permalink

    Hi Erin,

    I just posted a new version of the Connector in the article above that includes support for Adobe CC 2019.

  • Avatar
    Erin Parsons
    Permalink

    Thanks so much Bill!

  • Avatar
    David Gardinier
    Permalink

    Version 1.2.0.exe is compatible with Adobe CC 2019?

  • Avatar
    Bill Keiffer
    Permalink

    @David,

    Yep. I upgraded to 2019 myself last week and it works great.

  • Avatar
    Marilyn Joiner
    Permalink

    Will connector work for the Premier Pro video links?

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